u9k Privacy Policy — How We Handle Your Data
Your privacy matters to u9k. This policy explains exactly what data we collect, why we collect it, how it is stored, and the rights you hold over your personal information.
Policy Overview
Last Updated: January 2026This Privacy Policy ("Policy") describes how u9k ("Platform", "We", "Us", "Our") collects, uses, stores, and discloses personal information relating to users ("You", "User", "Player") who access or use the u9k website and services. u9k is committed to protecting the privacy of every player on the platform and to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles.
By registering for an account or continuing to use the u9k platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact support to request account closure.
Your data stays with u9k. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate, improve, and secure your experience on the u9k platform.
Our Privacy Commitments
SSL Encrypted
All data transmitted to and from u9k is protected by 256-bit SSL encryption
No Data Sales
Your personal information is never sold or rented to third-party advertisers or marketers
Access Rights
You can request a full copy of your personal data held by u9k at any time
Deletion Rights
You may request deletion of your personal data subject to legal retention obligations
Transparent Use
We clearly document every purpose for which your data is processed in this policy
1. Information We Collect
u9k collects personal information in several ways: directly from you when you register or interact with the platform, automatically through your device and browser when you use the service, and from third-party payment processors in connection with deposit and withdrawal transactions. The categories of data we collect are described below.
CATEGORY 1.1
Registration Data
When you create a u9k account, we collect: your mobile phone number (used as your primary account identifier), a password of your choosing, your date of birth (for age verification purposes), and optionally a display name. For KYC verification, we may also collect a scanned copy of your national ID card (NID), passport, or other government-issued identity document, along with a selfie or proof-of-life image where required.
CATEGORY 1.2
Transaction Data
Every deposit and withdrawal you make on u9k generates a transaction record. This record includes: the amount in BDT, the payment method used (e.g. bKash, Nagad, Rocket), a masked reference number from the payment provider, the timestamp of the transaction (in Bangladesh Standard Time, UTC+6), and the resulting account balance change. Full payment account numbers are not stored by u9k — we receive only the masked reference provided by the payment processor.
CATEGORY 1.3
Usage and Device Data
When you access u9k, our servers automatically record certain technical data including: your IP address, device type (mobile, tablet, desktop), operating system and browser version, the pages you visit and features you interact with, session start and end times, and any error or crash reports generated during your session. This data is used for security monitoring, fraud detection, platform performance optimisation, and responsible gaming analytics.
CATEGORY 1.4
Communications Data
If you contact u9k support via email or any in-platform messaging channel, we retain a record of that communication, including the content of your message, your account identifier, and the timestamp. This record is used to track resolution of your query, to identify recurring issues, and for quality assurance purposes. Support communications are retained for a minimum of 12 months following closure of the query.
2. How We Use Your Data
We process your personal data only for the specific purposes listed below. We do not use your data for any purpose beyond what is described in this Policy without first obtaining your consent.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, mobile number, date of birth |
| Processing deposits and withdrawals | Transaction data, masked payment reference, account balance |
| Age verification and KYC compliance | Identity documents, date of birth, selfie image where required |
| Fraud detection and security monitoring | IP address, device data, session logs, transaction patterns |
| Responsible gaming analytics | Session duration, betting frequency, deposit and loss patterns |
| Customer support resolution | Communications data, account history, transaction records |
3. Legal Basis for Processing
u9k processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved.
BASIS 3.1
Contractual Necessity
The majority of data processing at u9k is necessary to perform the contract between you and the platform — specifically, to operate your account, process your deposits and withdrawals, credit your winnings, and provide access to the game library. Without processing this data, u9k cannot deliver the service you have signed up for.
BASIS 3.2
Legal Obligation
Certain data processing is required by law. This includes KYC identity verification (to verify that users are of legal age and not subject to sanctions), transaction monitoring for anti-money laundering (AML) compliance, and the retention of financial records for the legally required period. u9k cannot waive these obligations at a user's request.
BASIS 3.3
Legitimate Interests
u9k processes certain data on the basis of its legitimate interests as a platform operator. This includes IP-based fraud detection, session analytics for responsible gaming monitoring, and platform security hardening. Where legitimate interests are the basis for processing, u9k has assessed that those interests are not overridden by your fundamental privacy rights.
4. Data Sharing and Disclosure
u9k does not sell or rent your personal data. We share data with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
DISCLOSURE 4.1
Payment Processors
To process your deposits and withdrawals, u9k shares limited transaction data — specifically your mobile wallet reference number and the transaction amount — with the relevant payment processor (bKash, Nagad, Rocket, Upay, or others as applicable). This data sharing is essential to complete the transaction. u9k does not share your full identity documents or game history with payment processors.
DISCLOSURE 4.2
Legal and Regulatory Authorities
u9k may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts where we receive a lawful demand — for example, in connection with a criminal investigation, an AML inquiry, or a court order. In such cases, u9k will disclose only the information specifically requested and will, where legally permitted, notify the affected user of the disclosure.
DISCLOSURE 4.3
Service Providers
u9k engages certain third-party service providers to assist with platform operations. These may include cloud hosting providers, server infrastructure vendors, and analytics tools used for performance monitoring. All such providers operate under data processing agreements that require them to handle your data securely, use it only for the specific purpose for which it was shared, and not disclose it to any further parties. We do not share your personal data with game content providers (e.g. Pragmatic Play, Evolution Gaming) beyond what is technically embedded in the game session itself.
u9k will never share your personal data with third-party advertisers, affiliate marketing networks, data brokers, or social media platforms for their own commercial use.
5. Cookies and Tracking Technologies
u9k uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session, and to collect the anonymous usage analytics described in this Policy.
COOKIE TYPE 5.1
Essential Cookies
These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language preference, and support security functions such as CSRF protection. You cannot opt out of essential cookies without disabling the platform entirely, as they are required for the service to operate.
COOKIE TYPE 5.2
Analytics Cookies
Analytics cookies help u9k understand how the platform is used in aggregate — for example, which pages receive the most traffic, where users drop off during registration, and how long sessions typically last. The data collected is anonymised and aggregated before analysis and is not linked to any individual user's account. You may disable analytics cookies through your browser settings without affecting your ability to use the platform.
COOKIE TYPE 5.3
Session Security Tokens
Short-lived session tokens are generated at login and stored in your browser's session storage (not as persistent cookies). These tokens authenticate your requests to u9k's servers during an active session and expire automatically when you close the browser tab or log out. They contain no personal information beyond an encrypted session identifier.
6. Data Retention
u9k retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by law. As a general guide: account registration data is retained for the lifetime of your account plus a minimum of 5 years following closure; financial transaction records are retained for a minimum of 7 years to comply with anti-money laundering record-keeping obligations; KYC identity documents are retained for the duration of account activity plus 5 years; support communications are retained for a minimum of 12 months following query closure; and device and session logs are retained for a rolling 90-day window for security and fraud purposes.
When the applicable retention period expires, personal data is either securely deleted or anonymised so that it can no longer be linked to any individual. If you request account closure, your active profile will be deactivated immediately, but transaction and identity records will continue to be held for the legally required retention period before deletion.
7. Your Privacy Rights
As a u9k user, you hold the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected] from the email address or mobile number registered to your account. We will respond within 14 business days.
RIGHT 7.1
Right of Access
You have the right to request a copy of all personal data u9k holds about you. Upon receipt of a verified request, we will provide a structured summary of your data including your registration details, transaction history, KYC status, and any communications records. This is provided free of charge for the first request per 12-month period.
RIGHT 7.2
Right of Rectification
If any personal data u9k holds about you is inaccurate or incomplete, you have the right to request that it be corrected. We will update inaccurate registration data (such as a misspelled name or incorrect date of birth) upon receipt of a verified request and supporting documentation where appropriate.
RIGHT 7.3
Right of Erasure
You may request deletion of your personal data. We will honour erasure requests where there is no overriding legal obligation to retain the data. Note that transaction records, KYC identity documents, and AML-related logs must be retained for their legally mandated periods regardless of an erasure request — we will inform you of any data that cannot be deleted and the reason why.
RIGHT 7.4
Right to Restrict Processing
Where you contest the accuracy of data we hold, or where you have objected to processing and a determination is pending, you may request that we restrict further processing of your data while the matter is resolved. During a restriction period, we will continue to store your data but will not actively process it for purposes beyond those strictly necessary.
8. Data Security
u9k implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption on all data in transit between your device and our servers; encrypted storage of sensitive data fields (including identity document scans and KYC images); role-based access controls restricting which staff members can access personal data; regular security audits and penetration testing of platform infrastructure; and automatic session expiry to reduce the risk of unauthorised access on shared devices.
Despite our best efforts, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, u9k will notify affected users promptly and will take all reasonable steps to contain and remediate the breach.
Protect your account: Never share your u9k password with anyone, including support staff. u9k will never ask for your password. Use a unique password not used on any other site and enable any two-factor authentication option available in your account settings.
9. Policy Updates
u9k reserves the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. For material changes — such as a new category of data being collected, or a new third-party disclosure — we will make reasonable efforts to notify active users via their registered mobile number or email. Your continued use of the platform following any update constitutes acceptance of the revised Policy.
We recommend reviewing this Privacy Policy periodically. The date at the top of this page always reflects the most recent revision. Archived prior versions are available upon request by contacting [email protected].
10. Contact Our Privacy Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way u9k handles your personal data, please contact our support team in writing. We aim to respond to all privacy-related queries within 14 business days during Bangladesh Standard Time business hours.
Explore u9k — Play Responsibly
Your data is safe with us. Now enjoy Bangladesh's best online casino experience — live games, cricket betting, and instant BDT payments via bKash and Nagad.
Go to u9k Casino Read Our FAQ